FAQs
Do you have a Holiday returns policy?

Yes, items purchased between November 15th, 2021 and December 15th, 2021 may be returned through January 15th, 2022.

Can I make a change to my order?

After an order has been placed, no changes can be made. Please review your order carefully when checking out.

Are your stores open?

We’re so excited to welcome you into our Atlanta & Charleston stores, and we want you to know that we’re taking every precaution to ensure the safety of our customers and our staff. Here are the details:

  • All store employees will be wearing masks
  • Hand sanitizer is available for your convenience
  • Dressing rooms and checkout areas will be regularly sanitized
What is the best way to contact you?

Please email us at info@lakepajamas.com or give us a call at (912) 999-6177. We look forward to hearing from you!

What size am I?

See our size guide here.

Do you offer free shipping?

We offer free standard shipping on all US orders over $50. Orders placed with free standard shipping will be delivered by UPS or USPS. Transit time for free standard shipping is anywhere from three to seven days depending on the shipment destination. 

Do you offer expedited shipping?

We offer expedited shipping on US orders for $15. Orders placed with expedited shipping will ship via UPS two-day. Please note, Saturday and Sunday are not transit days for the expedited shipping service. If you place an order on Wednesday after 12 PM EST or on Thursday, it will likely be delivered on Monday.

I am ordering LAKE pajamas for a gift. How do I enclose a gift message?

Please follow the instructions during checkout to include a gift message on the packing slip. We do not offer a gift receipt option, but we do not include pricing information in any shipments so the gift recipient will not see those details.

I am getting married soon. Can you help me place an order for my bridal party?

Congratulations! We would be thrilled to help you find the perfect pajamas for your bridal party. Please email bridal@lakepajamas.com, and we will ensure you have everything you need for your special day and beyond.

My tracking number says my order was delivered, but I cannot find my package. What do I do?

Please email us at info@lakepajamas.com as soon as possible, so we can assist you in locating your package.

Do you offer sales and promotions?

Yes, we typically have three sales every year - an Annual Sale, Summer Sale, and Black Friday Sale. Follow us on Instagram @lakepajamas or subscribe to our newsletter for updates on promotions. Please note that our system allows for the use of only one promo code during checkout and promo codes cannot be applied to collaborations or to items on sale.

Do you price match if an item goes on sale after my purchase?

LAKE does not offer post-purchase price adjustments.

Will you apply a promotion to a past purchase?

Promotions cannot be applied to past orders.

What is your returns policy?

All returns information can be found here.

Do you offer international shipping?

We offer international shipping to the following countries: Canada, Australia, Bahamas, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, Spain, Switzerland, United Arab Emirates, and United Kingdom. International orders are shipped on a delivery duty paid (DDP) basis therefore international shipping costs, duties, and taxes are calculated at checkout and charged when the order is placed. Shipping costs, duties, and taxes are non-refundable, and we do not provide return labels for international orders at this time. We cannot ship gift boxes internationally.

How can I check my e-gift card or store credit balance?

Check your balance here.

How do you recommend caring for LAKE pajamas?

Machine wash with like colors on the delicate cycle in cold water. Do not use bleach or OxyClean. Lay flat to dry. Your pajamas should be treated as a delicate and should not be washed with heavy items such as jeans and towels. Washing as directed will extend the life of your garment.

Should I expect my LAKE Pima pajamas to shrink?

Yes, as with all 100% cotton clothing, you can expect shrinking. Machine drying will increase the degree of shrinking and is not recommended. Your pajamas should have a relaxed, comfortable fit when new. We typically recommend sizing up if you feel you are between sizes. 

I work at a retail store, and we are interested in carrying LAKE. Are you open to wholesaling to other stores?

We do not offer wholesale ordering. 

Do you reserve products added to my cart?

Due to our products popularity, products added to your cart are not reserved until your order is confirmed.