We offer an extended return window for holiday orders. Orders placed on November 16th or later may be returned until January 15th.
Please read our policy carefully to ensure your return meets our policy. Returns that violate our policy will be refused and sent back to you.
We gladly accept returns of unworn and unwashed items within 30 days of purchase, as follows:
Items received that are damaged, soiled, or show signs of washing or wear, will be refused and sent back to you.
Shipping fees are nonrefundable. For international orders, shipping fees, duties and taxes are nonrefundable.
We offer store credit for all gift returns within 30 days of purchase. Please email firstname.lastname@example.org to process your gift return. The gift-giver will be notified of your return if you use the prepaid returns portal below.
We do not offer exchanges. If you would like to exchange one item for another, we recommend you return the original item and place a new order.
1. Read the policy above and check that your return is within the 30-day return window. We only accept returns within 30 days of purchase. The return shipping fee for refunds is $7.95, and the return shipping fee for store credit is $5.95. The return shipping fee will be deducted from your refund or store credit.
2. Begin the process by visiting our Returns Portal.
3. You will receive your shipping label and confirmation via email. If in good condition, please use the original bag for your return to reduce waste.
For US customers, we recommend that you use our prepaid return label for timely processing. For international customers or US customers who choose not to use our prepaid return shipping label, please follow the instructions below.
1. Read the policy above and check that your return is within the 30-day return window. We only accept returns within 30 days of purchase.
2. Repackage your items securely and include the original packing slip with your contact information and desired return resolution of refund or store credit. If you do not have the original packing slip, please include the order number. If the required information is not included in the package, there will be a delay in processing your return.
3. Address your return to:
6717 Skidaway Road
Savannah, GA 31406
4. Select a trackable return shipping method and keep a copy of the tracking number for your records. We cannot be held responsible for returns that are lost in transit.
Bring your item to your local LAKE store with the original receipt.
If you used our prepaid return label, you will receive an email when we receive your return. Returns are typically processed within 14 business days of receipt, and you will receive an email when your refund or store credit has been issued. Please note, refunds may take up to five business days to reflect on your account due to varying processing times by payment providers.
If you did not use our pre-paid return label, please allow up to four weeks for processing. For international returns, we cannot be held responsible for returns delayed by customs.
We’re happy to help. Contact us at email@example.com